The Emirates ID Authority signed a document with the Ministry of Finance to accede to the 2nd generation of the e-Dirham. This accession would enable the Emirates ID Authority to collect the service fees through an electronic method and stop gradually receipt of fees in cash. This supports its pursuit of best accuracy and efficiency levels in its operations.
By this accession, the Emirates ID Authority aims to build on this system to make things easier for customers and streamline the services offered to them. This would enable customers to receive services in the least steps as early as possible and at high level of quality. This would bring them happiness and satisfaction and support the Emirates ID Authority journey to obtain 7-star rating for its services and achieve the vision of the wise leadership and the governmental targets by transforming 80% of the services into electronic and smart services by 2018.
Signed by HE Dr. Saeed Abdulla bin Mutlaq Al Ghafli, Director General of the Emirates ID Authority, for the Authority and HE Younis Haji Al Khouri, Undersecretary of the Ministry of Finance, for the Ministry; the document consolidates the Emirates ID Authority to diversify the service provision channels for individual and corporate customers. This diversification will be based on the latest digital technologies to allow customers chose their preferred channel.
After signing the document, HE Dr. Saeed Abdulla bin Mutlaq Al Ghafli said that the main goal of accession to the e-Dirham system is to facilitate fee payment as the Emirates ID Authority has received many suggestions in this regard via the contact channels made available for its customers. The accession also aims to further simplify the service provision mechanisms and enable the service center employees to focus on other points such as data accuracy and quality on one hand and the achievement of customer happiness and satisfaction on the other.
In 2016, the Emirates ID Authority made a breakthrough in processes and policies, said Dr. Al Ghafli. This improved the processing efficiency and excellence in service provision and made things easier for customers, he said. The Authority applied the best international practice in customer service especially in development and innovation of electronic and smart services, supporting smart transformation projects and harnessing the Digital ID management system to enable and harness the e-Government projects.
The Emirates ID Authority builds on its full potential to overcome any obstacle that may face the customer for special customer experience that are free of disadvantages, said Dr. Al Ghafli. The Authority will spare no effort to provide all the requirements to develop its centers and provide requirements that would enable its employees to do their job more easily, he said. The new strategic plan (2017-2021) focuses on making customers happy and providing them with services that meet or even beat their expectations.
HE Younis Haji Al Khouri, Undersecretary of the Ministry of Finance, said that the e-Dirham system made paradigm shifts in development of methods of payment and e-collection of the governmental service fees. These shifts were achieved through concerted efforts made by the Ministry to develop smart tools and applications to improve system services and save time and effort for better customer services.
The Emirates ID Authority's accession to the e-Dirham will help the Ministry provide safe and easy-to-use methods of payment in order to meet the customers' increasing requirements. This would in turn enhance the system position as the top payment network for governmental and semi-governmental services and one of the best methods of payment for other services in the UAE.
Held at the Emirates ID Authority headquarters in Abu Dhabi, the signing ceremony was attended for the Emirates ID Authority by Misbah Al Mismari, Executive Director of Corporate and Support Services, Ali Al Awadhi, Director of Finance, and Abdulaziz Al Maamari, Director of Government and Community Liaison Office. The Ministry of Finance was represented by HE Saeed Rashed Al Yateem, Assistant Undersecretary of the Budget and Revenue Department, Azza Mohammed Al Suwaidi, Revenue Development Director, Mona Ali Al Mulla, Head of Collection, and Rasheed Shakhsheer, Project Manager.
The 2nd generation of the e-Dirham system has the feature of integration into the international payment methods and networks through system platforms that can be flexibly integrated with e-Government service applications and can be developed in infinite shapes of payment applications.
The system offers payment service for more than 5000 governmental services in the ministries, federal and local authorities and private sector institutions via different channels that include e-Dirham for mobile phones, eD-wallet, vouchers, self-service e-Kiosks. In addition, Al Haslah cards for paying via e-Dirham are available at several points of sale and distribution outlets.
Development of Services and Centers