FAQ

Is it possible to change the photograph on the identity card?

Yes. It is possible to change the photograph by submitting an application for the same in one of the Emirates ID’s customer services centres.

Iam GCC national, and I want to get Emirates ID card, what is the PREREQUISITES for that?

GCC Nationals (Over the age of 15 years)

  • Original valid Passport
  • If a person works for a governmental entity he should present a work certificate issued from the entity he works for, and if he works in the private sector the work contract or work ID should be presented and it should be certified from the Labour Ministry. The private company work certificate shall not be enough if not certified.
  • If a person is studying in the country, he/she should present a study certificate from any of the registered universities in the Ministry of Higher Education and Scientifc Research. Certificates from unregistered universities shall not be accepted
  • A certificate confirming obtaining a valid business license in the country
  • Official transcript of the unified number from the General directorate of Residency and Foreigners Affairs and it should be clear on the passport
  • A valid marriage contract of a UAE nationale

GCC senior citizens, and individuals with special needs

  • Original valid passport
  • If a person works for a governmental entity he should present a work certificate issued from the entity he works for, and if he/she works in the private sector the work contract or work ID should be presented and it should be certified from the Labour Ministry. The private company work certificate shall not be enough if not certified
  • If a person is studying in the country, he/she should present a study certificate from any of the registered universities in the Ministry of Higher Education and Scientifc Research. Certificates from unregistered universities shall not be accepted
  • A recent medical report certified from the competent entity.
  • Official transcript of the unified number from the General directorate of Residency and Foreigners Affairs and it should be clear on the passport
  • Personal photo (3.5x4.5 cm) with a white background

GCC National (Under the age of 15 years)

  • Original valid passport
  • If a person is studying in the country, he/she should present a study certificate from any of the registered schools in the Ministry of Higher Education and Scientifc Research. Certificates from unregistered schools shall not be accepted
  • If a person's father works for a governmental entity he should present a work certificate issued from the entity he works for, and if he works in the private sector the work contract or work ID should be presented and it should be certified from the Labour Ministry. The private company work certificate shall not be enough if not certified
  • Official transcript of the unitied number from the General directorate of Residency and Foreigners Affairs and it should be clear on the passport
  • Personal photo (3.5x4.5 cm) with a white background

GCC National (Individuals under the age of 15 years with special needs)

  • A recent medical report certified from the competent entity.
  • If a person is studying in the country, he/she should present a study certificate from any of the registered schools in the Ministry of Higher Education and Scientifc Research. Certificates from unregistered schools shall not be accepted
  • If a person's father works for a governmental entity he should present a work certificate issued from the entity he works for, and if he works in the private sector the work contract or work ID should be presented and it should be certified from the Labour Ministry. The private company work certificate shall not be enough if not certified.
  • Official transcript of the unified number from the General directorate of Residency and Foreigners Affairs and it should be clear on the passport.
  • Personal photo (3.5x4.5 cm) with a white background

I hold the decree of nationality for the UAE but not the family book. How can I register for the Emirates ID Card?

The Emirates Identity Authority registers only those UAE nationals who possess passport and family book. As for these cases, they are not recorded in the population register system.

In case of wrong data or typing errors in the identity card, what are the procedures that the card holder must complete for correction?

If the application is under process, the customer must visit a nearly services centre of the Emirates ID within a period of no more than 14 days from the date of the application and inform about the mistake in order to complete the procedures for correction. As for the cards already printed and delivered to the customer, he should visit a nearby services centre of the Authority with the relevant official documents that confirm the correct data and apply for a replacement card.

Why did the Emirates Identity Authority fix validity period of five years for ID cards issued to UAE nationals?

The validity of the ID card is currently left to the UAE national’s choice. While applying for the issuance or renewal of the card, he can choose between five years or 10 years against fees of AED 100 and AED 200 respectively. This choice is given to two age groups of UAE nationals, namely, 15 years of age and above and 6-10 years. This choice is not available to applicants whose age is five years or below or in the age group of 11-14. As for the residents, the validity of their ID card is linked to the validity period of their residency.

I lost my ID card while I was abroad. What do I do?

Anyone who lost his ID card while in a foreign country should inform the UAE embassy in that country immediately and visit the Emirates ID’s nearest services centre soon after return to the UAE for applying for a replacement card via an approved typing centre.

I received a text message asking me to collect my ID card from the post office, but I lost the receipt for the application. How can I collect my card without the receipt?

In this case, you can visit the post office specified and show a valid identity document and the text message mentioned to the post office official. You will be able to collect the card.

My son is added to my passport. Is there any way to register him for the ID card without getting a separate passport issued in his name?

Yes, you can do that. To complete the procedures, please apply through an approved typing office producing the passports and ID cards of both the parents, the child’s photograph in white background and his birth certificate.

What are the procedures for registering for the ID card in the case of the special needs people and the elderly?

The Emirates ID provides mobile registration services for these categories of people. The person can directly visit one of the Authority’s services centres to apply for registration in the population register system and for the ID card. There is no need to visit a typing centre. If visiting the services centre is difficult, a relative can submit the application for the mobile registration service.

How can I know the appointed time for fingerprinting?

Please follow the steps explained in the application form for registration and make sure you received the text message from the Emirates ID. Stick to the steps that each message specifies to complete the registration procedures.

My son was previously registered without issuing ID card. Should he get an ID card issued? What are the procedures for the same?

ID card is mandatory for all age groups of UAE nationals and residents. It is an essential means to receive services in both the public and the private sectors. You must visit the nearest services centre and apply for ID card renewal via an approved typing centre.

I got married a few months ago. Should I change my ID card or visit the Emirates ID to update my personal data?

Yes. You must replace your ID card in case the card holder gets married as it would lead to change in the surname of the wife for some nationalities. If no such change occurs, you must visit one of the customer services centres of the Emirates ID with the necessary documents to update the data in the ID card and in the population register system.

I am looking for a job and would like to apply for any available vacancy at the Emirates ID. How do I apply?

You can send your CV to the following email id: recruitment@emiratesid.ae

My son has just turned 15 years old. What is the timeframe for updating his data in the population register system and ID card?

For UAE and GCC nationals, the data have to updates in the population register system and ID card within 30 days from the day he turned 15. This can be done by submitting an application at one of the Authority’s customer services centres for fingerprinting and data updating. As for the residents, there is no need to do the same as the data are updated when the residency is renewed.

My ID card has been returned by the Emirates Post to the Emirates Identity Authority. What steps should I follow?

Once the card is printed, the Emirates ID sends it to the Emirates Post for delivery. The Emirates Post subsequently sends a text message informing the customer about the same and requesting to collect the card at the post office specified in the application form. If the customer does not collect the card within 90 days, the Emirates Post returns it to the Authority which in turn destroys the card. In this situation the customer should apply for a replacement card by paying the required fee.

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