Poll Archive

  1. Do you have the needed knowledge about the features and benefits provided by your ID card? to know more about features and benefits of the ID card, click here

    Options Percentage Respondents
    I have 39.11% 8812
    I Know some of them 24.13% 5438
    I have not 36.76% 8282
  2. How do you evaluate the new ICA website?

    Options Percentage Respondents
    Very satisfied 49.64% 12293
    Satisfied 26.78% 6631
    Neutral 14.37% 3558
    Dissatisfied 3.25% 806
    Absolutely Dissatisfied 5.95% 1474
  3. How do you evaluate the feature "average waiting time" service offered by the FAIC through its website, to enable The customers to know the waiting time at their happiness customer centers?

    Options Percentage Respondents
    Very helpful 54.71% 15265
    Helpful 23.46% 6544
    Neutral 12% 3347
    Not helpful 9.84% 2744
  4. Which channel do you prefer to contact with us?

    Options Percentage Respondents
    Website 33.76% 5939
    Smartphone application 11.14% 1959
    Call Center 7.52% 1323
    Customer Happiness Centers 1.32% 233
    Live Chat "Ask Hamad" 7.35% 1293
    Our page on “Facebook” 0.32% 57
    Our Twitter page 0.24% 43
    Our page to help "Twitter" 0.22% 39
    Contact Director General 0.47% 82
    Our page on "YouTube" 0.3% 53
    "Contact Us" 3.01% 530
    Our page on “Instagram” 0.29% 51
    Innovative Ideas Bank 0.3% 53
    ID Card Status Service 33.74% 5935
  5. What is your preferred channel to get EIDA services related to the issuance, renewal and replacement of ID card:

    Options Percentage Respondents
    EmiratesID ' Centres 39.17% 5898
    Approved printing offices 9.93% 1495
    The e-form on Emirates ID website 21.57% 3248
    Mobile application 29.34% 4418
  6. What is your preferred tools to know about the electronic and smart services provided by Emirates Identity Authority?

    Options Percentage Respondents
    Website 51.71% 2519
    Print Media 4.17% 203
    Visual and Audio Media 1.27% 62
    Mobile Application 26.77% 1304
    Social Media 8.17% 398
    Brochures 0.43% 21
    Advertising 1.19% 58
    Call Center 6.28% 306
  7. Do you agree redesigning the Emirates Identity Authority website?

    Options Percentage Respondents
    Yes 72.84% 2256
    No 27.16% 841
  8. Do you have the needed knowledge about the duties that your ID card must be taken in considerations? To know more about duties of the ID card holder please click here

    Options Percentage Respondents
    I have 36.77% 1241
    I know some of them 22.55% 761
    I have not 40.68% 1373
  9. How do you evaluate the use of the Emirates ID card as an alternative to health insurance cards?

    Options Percentage Respondents
    Very satisfied 63.31% 6019
    Satisfied 20.64% 1962
    Neutral 5.79% 550
    Not satisfied 10.27% 976
  10. Do you know about the terms to apply for the exemption from delay penalties? For more about the terms of exemption from delay penalties and how to apply for exemption, please click here

    Options Percentage Respondents
    I know 20.52% 1160
    I know some 7.7% 435
    I do not know 71.78% 4057

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