Poll Archive

  1. Which channel do you prefer to contact with us?

    Options Percentage Respondents
    Website 33.08% 3386
    Smartphone application 10.65% 1090
    Call Center 7.65% 783
    Customer Happiness Centers 1.3% 133
    Live Chat "Ask Hamad" 7.58% 776
    Our page on “Facebook” 0.28% 29
    Our Twitter page 0.17% 17
    Our page to help "Twitter" 0.24% 25
    Contact Director General 0.47% 48
    Our page on "YouTube" 0.27% 28
    "Contact Us" 2.91% 298
    Our page on “Instagram” 0.33% 34
    Innovative Ideas Bank 0.31% 32
    ID Card Status Service 34.75% 3557
  2. What is your preferred channel to get EIDA services related to the issuance, renewal and replacement of ID card:

    Options Percentage Respondents
    EmiratesID ' Centres 39.17% 5898
    Approved printing offices 9.93% 1495
    The e-form on Emirates ID website 21.57% 3248
    Mobile application 29.34% 4418
  3. What is your preferred tools to know about the electronic and smart services provided by Emirates Identity Authority?

    Options Percentage Respondents
    Website 51.71% 2519
    Print Media 4.17% 203
    Visual and Audio Media 1.27% 62
    Mobile Application 26.77% 1304
    Social Media 8.17% 398
    Brochures 0.43% 21
    Advertising 1.19% 58
    Call Center 6.28% 306
  4. Do you agree redesigning the Emirates Identity Authority website?

    Options Percentage Respondents
    Yes 72.84% 2256
    No 27.16% 841
  5. Do you have the needed knowledge about the duties that your ID card must be taken in considerations? To know more about duties of the ID card holder please click here

    Options Percentage Respondents
    I have 36.77% 1241
    I know some of them 22.55% 761
    I have not 40.68% 1373
  6. How do you evaluate the use of the Emirates ID card as an alternative to health insurance cards?

    Options Percentage Respondents
    Very satisfied 63.31% 6019
    Satisfied 20.64% 1962
    Neutral 5.79% 550
    Not satisfied 10.27% 976
  7. Do you know about the terms to apply for the exemption from delay penalties? For more about the terms of exemption from delay penalties and how to apply for exemption, please click here

    Options Percentage Respondents
    I know 20.52% 1160
    I know some 7.7% 435
    I do not know 71.78% 4057
  8. How satisfied are you about providing Emirates Identity Authority the content of its website in different languages to allow the visitor to browse in his native language?

    Options Percentage Respondents
    Very satisfied 67.22% 5220
    Satisfied 20.68% 1606
    Neutral 4.02% 312
    Not satisfied 8.09% 628
  9. Do you have the needed knowledge about the Validation Gateway Services? For more information about the Benefits of the Validation Gateway Services, click here

    Options Percentage Respondents
    I know 28.23% 788
    I know some of them 15.41% 430
    I don’t know 56.36% 1573
  10. How do you evaluate the feature "geolocation" offered by the Emirates Identity Authority through its website to enable its customers inferred to the nearest Happiness registration center?

    Options Percentage Respondents
    Very helpful 72.96% 5280
    Helpful 17.6% 1274
    Neutral 3.74% 271
    Not helpful 5.69% 412

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