The Emirates Identity Authority has announced the initiation of the test operation of its new call center, which is scheduled to be officially commissioned in February, as part of its ongoing efforts to provide the best services to its customers.
The new call center will allow customers to track their transactions, inquire about all types of ID card-related procedures and file complaints on 600530003, the Emirates Identity Authority said.
The Emirates Identity Authority pointed out that the new center started to receive around 600 phone calls daily during the current test operation stage to see how the service was going and be familiar with the impressions of customers and the major challenges they faced.
The new center will provide such services as interactive voice response, automated call distribution, call recording, multimedia routing (SMS, e-mail and text chat) and automatic and manual call control, the Emirates Identity Authority said.
The Emirates Identity Authority said a world-reputed company specializing in this field had been contracted based on its keenness on providing advanced and prestigious services to its customers, particularly under the rapid growth of the number of daily registrants in population register and ID card across the UAE.
Development of Centers and Services